LendingClub Commercial Client FAQs

Frequently Asked Questions

Are there changes to my commercial deposit account?

There will be no changes to the following commercial accounts and services: 

  • Checking, savings, and CD account numbers 
  • Cannabis banking account numbers  
  • Checks and deposit slips 
  • Direct deposits and Automated Clearing House (ACH) transfers 
  • ATM cards, debit cards, credit cards, and associated PINs 
  • Online and mobile banking with or without bill pay 
  • Cash management and escrow services 
  • All business loans and lines of credit, including when, how, and where you send those payments 
  • Paper and online statements 
  • Mobile and email alerts

Will my account number change?

There will be no changes to your account number. We’re working hard behind the scenes to make sure there will be few, if any, disruptions to your banking experience.

Will my debit card or credit card number change?

Your debit card and credit card numbers remain the same.

Will my routing number change?

No, your routing number for checking, savings, and CD accounts won’t change.

Will my checks still work?

Nothing will change about your accounts and the way you bank. There will be no changes to checks and deposit slips, and checks with the Radius logo on them will still work just as they always have, until you order new ones with the LendingClub logo.

Will the features of my business loan remain the same?

There will be no changes to your commercial real estate, equipment financing, or yacht loans through LendingClub.

Will there be new or different lending options?

The lending options you know and love will remain the same. In the longer term, you can look forward to seeing a range of new and innovative products and services.

Do I need to make changes to my cash management service?

Business deposit and disbursement services (e.g., direct deposits, Automated Clearing House [ACH] transfers, merchant services, ePayments) will remain unchanged. 

No, you don’t need to change your bill pay setup at this time. There will be no changes to online and mobile banking with bill payment. This includes all loans and lines of credit, as well as when, how, and where you send those payments.

How much notice will I be given about changes that will affect me?

You can expect very few changes to your accounts and the way you bank. If there are any changes that affect you, we’ll let you know and provide details about any necessary changes you need to make ahead of time. We’ll keep you informed every step of the way.

Watch your email inbox and mailbox for updates and additional information. To make sure you don’t miss any important messages from us, please log in to your online banking account to confirm your contact information is up to date, or call  Customer Service at 800.242.0272.

Do I need to do anything different to log in or to interact with ATMs?

Nothing will change about your accounts and the way you bank. There will be no changes to your ATM cards, debit cards, credit cards, and associated PINs. You can still use MoneyPass® and SUM™ ATMs without being charged a fee.

Can I use the LendingClub online portal or call their 800 number for service now? Can I make a deposit, payment, or other transaction through LendingClub?

We ask that you please continue banking as you currently do, and, if you have questions, please don’t hesitate to call our Customer Service at 800.242.0272.

Will I need to order a new debit card?

You will not need to order a new debit card and will be able to use your Radius debit card as normal. Once your Radius debit card expires, we will send you a new debit card with the LendingClub branding.

Will you send me a new debit card?

Once your Radius debit card expires, we will send you a new debit card with the LendingClub branding.

How do I reconnect my account to Quicken/QuickBooks?

If you are a Quicken or QuickBooks customer, you will take need to take an additional step to reconnect your account. For QuickBooks, click here. For Quicken, click here.

What is the name of the mobile app to update/download?

The name of the new mobile app is LendingClub Commercial App.

Will my Business Bill Pay change?

Your business bill pay will be updated with the new LendingClub logo and brand colors (red and blue) on July 12, 2021. Please note that no changes will be made to the functionality of business bill pay.

Has the mailing address changed?

No, just our name. Our mailing address is: LendingClub, PO Box 55063, Boston, MA 02205-5063

How do I turn on automatic updates for the my mobile app?

For Android Devices: 

  • Open the Google Play Store app Google Play.
  • At the top right, tap the profile icon.
  • Tap Manage apps & device.
  • Select Manage and then the app you want to update.
  • Tap More More.
  • Turn on Enable auto update.

For Apple Devices:

  • Go to Settings.
  • Tap App Store.
  • Turn on or turn off App Updates.

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