LendingClub Consumer Client FAQs
Frequently Asked Questions
Are there changes to my account?
There will be no changes to your account and how you bank, including the following accounts and services:
- Checking, savings, and CD account numbers
- Checks and deposit slips
- Direct deposits and Automated Clearing House (ACH) transfers
- ATM cards, debit cards, credit cards, and associated PINs
- Online and mobile banking with bill payment
- All loans and lines of credit, including when, how, and where you send those payments
- Paper and online statements
- Mobile and email notifications
Will my account number change?
There will be no changes to your account number. We’re working hard behind the scenes to make sure there will be few, if any, disruptions to your banking experience.
Will my debit card or credit card number change?
Your debit card and credit card numbers remain the same.
Will my routing number change?
No, your routing number for checking, savings, and CD accounts won’t change.
Will my checks still work?
Nothing will change about your accounts and the way you bank. There will be no changes to checks and deposit slips, and checks with the Radius logo on them will still work just as they always have, until you order new ones with the LendingClub logo.
Are the benefits of the LendingClub Advantage program going to be the same as Radius Advantage?
Yes, there will be no changes to the advantages you are eligible to receive as our client. The only change will be Radius Advantage changing its name to LendingClub Advantage.
How much notice will I be given about changes that affect me?
You can expect very few changes to your accounts and the way you bank. If there are any changes that affect you, we’ll let you know and provide details about any necessary changes you need to make ahead of time. We’ll keep you informed every step of the way.
Watch your email inbox and mailbox for updates and additional information. To make sure you don’t miss any important messages from us, please log in to your Online Banking account to confirm your contact information is up to date, or call 800.242.0272.
Do I need to do anything different to log in or to interact with ATMs?
Nothing will change about your accounts and the way you bank. There will be no changes to your ATM cards, debit cards, credit cards, and associated PINs. You can still use MoneyPass® and SUM™ ATMs without being charged a fee.
Can I use the LendingClub online portal or call their 800 number for service now? Can I make a deposit, payment, or other transaction through LendingClub?
We ask that you please continue banking as you currently do, and, if you have questions, please don’t hesitate to call our Customer Service at 800.242.0272.
Do I need to make sure my paycheck, automatic pension, or Social Security direct deposits continue? Will I have to change my direct deposit?
Direct deposits and Automated Clearing House (ACH) transfers will remain unchanged.
No, you don’t need to change your bill pay setup at this time. There will be no changes to online and mobile banking with bill payment. This includes all loans and lines of credit, as well as when, how, and where you send those payments.
Will I need to order a new debit card?
You will not need to order a new debit card and will be able to use your Radius debit card as normal. Once your Radius debit card expires, we will send you a new debit card with the LendingClub branding.
Will you send me a new debit card?
Once your Radius debit card expires, we will send you a new debit card with the LendingClub branding.
Has the mailing address changed?
No, just our name. Our mailing address is: LendingClub, PO Box 55063, Boston, MA 02205-5063
How do I turn on automatic updates for the my mobile app?
For Android Devices:
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Manage apps & device.
- Select Manage the app you want to update.
- Tap More .
- Turn on Enable auto update.
For Apple Devices:
- Go to Settings.
- Tap App Store.
- Turn on or turn off App Updates.
Digital banking, made human.
At LendingClub, we put our customers at the center of everything we do. That’s why we focus on providing products and services that are not only convenient but help to make life easier.
We use 256-bit encryption to ensure that data is protected with the highest level of security.
Your deposits are FDIC-insured up to the highest possible amount allowed – $250,000.6
Have a question? We’re here to help. Chat with us online, or reach us by phone or email.