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What to Do When You Lose Your Debit Card

We’ve all been there before. Whether you lost your debit card completely or just can’t seem to find it, it’s important to know what steps to take next. Here’s what you can do.

1. Contact customer service

You can contact our customer service team by phone, chat or secure message within our online banking or mobile banking. After you let them know you have lost your debit card you can request a new card to be mailed to you.

2. Monitor your account

In case your debit card fell into the wrong hands, make sure to check your recent transactions online or through your mobile app. If there are illegitimate charges, we will credit your account and restore it to your pre-existing balance. It’s important to note that we cannot reverse the charges until the transaction has posted to your account.

3. Cancel and update your automatic payments

Any automatic payments you have set up with your debit card will no longer go through once you deactivated your card. Make sure to update your payment method with your new debit card when it arrives in the mail. Have a recurring charge happening before your debit card arrives? See if you can update with your account and routing numbers. If not, don’t forget to add a credit card so you don’t run into late fees for non-payment.

4. Activate your new debit card

Your new debit card will arrive in the mail within 7-10 days after you first contact customer service. We also offer an expedited shipment of your debit card for $35 dollars.

Take advantage of our mobile app and continue to monitor your statements regularly for suspicious activity. Don’t forget with Rewards Checking, Champion Checking, and Tailored Checking you can earn 1% in cash back rewards when using your debit card. Learn more.

About the author

Eileen Flynn

As the Social Media and Public Relations Coordinator, Eileen has grown up with the online and mobile banking industry. Eileen writes for other generation Zers and recent college graduates who are balancing both saving and spending and explains how online and mobile banking is there to help.